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Workforce Management
Empower technicians with a mobile app for real-time updates, access to asset history, and offline task handling. Enable smart dispatching based on skill, location, and availability—ensuring faster resolution and enhanced workforce productivity.
ALEF 360° CAFM | CMMS
Intelligent Dispatch Automation
- Automatically assign tasks based on real-time technician availability, location, and skill set
- Configurable dispatch rules handle priority levels, shift timings, and SLA targets
- Assignments are sent instantly via mobile push notifications for faster response
- Live dashboards display task queues and active jobs for full operational visibility
ALEF 360° CAFM | CMMS
Technician Geo-fencing & Time Tracking
- GPS-based technician tracking enables real-time visibility and accurate attendance logging
- Geo-fencing auto-triggers job start/end events to ensure time logs are precise and hands-free
- Integrated with dispatch to assign nearby technicians and minimize travel time
- Privacy controls give technicians autonomy over location-sharing preferences
ALEF 360° CAFM | CMMS
Performance Monitoring & Optimization
- Interactive dashboards track KPIs like job completion rates, MTTR, and customer satisfaction
- Automated reports summarize weekly performance at individual and team levels
- Visual progress bars highlight achievement against customizable KPI targets
- Cross-reference performance with training records to identify upskilling opportunities
ALEF 360° CAFM | CMMS
Customer Feedback & Service Quality
- Capture feedback directly in the mobile app through mandatory digital sign-offs, ratings, and comments
- Sentiment analysis flags poor reviews for quick intervention and resolution
- Feedback links directly to technician profiles to drive accountability and reward excellence
- Trend analysis surfaces recurring issues, enabling targeted service improvements
Simplify Facility Management. Maximize Asset Value.
Experience how ALEF 360° CAFM | CMMS can give you complete control over maintenance, assets, workforce, and operational costs - all in one platform.
Your Operations. Fully Covered.
ALEF 360° CAFM | CMMS brings operations, assets, and service delivery together under one platform—connecting every touchpoint across your built environment.
Explore the sections on the right to see what’s available inside.
